Your subscription: plan, payment, invoices and cancellation
All plans
How to see and change your plan, update your card and billing details, download invoices and pause, archive or cancel the account.
What it is for
In Subscription you manage everything to do with your Recipok plan: see which one you have and until when, switch to another, change your card and billing details, download your invoices and, if you ever need to, pause or cancel the account.
It is a screen for the account administrator. The rest of the team doesn’t need to open it.
Before you start
- Log in as administrator. You open it from the user menu › Subscription or from the Your plan card at the bottom of the side menu.
- Have to hand the card you are going to pay with and the tax details you want on your invoices.
The Subscription screen
| Tab | What it is for |
|---|---|
| Plans and Pricing | Your current plan, the next renewal, the users and the plans available to switch to. |
| Payment Method | Your card, your billing details and, if you have one, the discount coupon. |
| Invoices | All your Recipok invoices, to download as PDF. |
| Change History | Plan and subscription changes, with their date. |
| Frequently Asked Questions | Quick answers about plans and payments. |
Users: 1 included · Next renewal: 01/11/2026
Fixed and staff costs, purchase orders to suppliers.
Automatic nutrition, custom labels and technical sheets.
Stock, production, sales and traceability.
- 1Your plan: which one you have, how many users it includes and when it renews. Notices of a scheduled change or a pending payment also appear here.
- 2Change plan: choose monthly or annual and click Contract on the plan you want.
- 3Pause or cancel: opens the cancellation wizard.
Your plan and how to change it
Choose the billing period
In Plans and Pricing, choose Monthly or Annual. Paying annually works out cheaper.
Choose the plan
Click Contract on the plan you want. The first time, it takes you to the secure payment gateway to enter your card; after that it is saved for renewals and modules.
Confirm
If you already pay for a plan, Recipok shows you a summary of the change and what you will pay. If the change takes effect later, you will see Scheduled change with its date and the Undo button.
If you have just signed up, when you finish the welcome wizard Recipok may recommend a plan based on what you told it, sometimes with a welcome offer. You can accept it or carry on for free.
Extra users: with Change users you increase or reduce the number of slots for your team. See Users and roles.
Document reading: if you read a lot of delivery notes, invoices or recipes, you can buy a monthly pack of extra readings. We explain it in Document reading and scans.
Payment method and billing details
- Card: you will see the saved card, whether it is credit or debit and when it expires. With Change payment method you replace it. If you don’t have one, click Add payment method so that the subscription renews without interruption.
- Billing information: Name or company name, tax number, Address, City, Postal code and Country. They appear on your Recipok invoices. Click Save changes.
- Discount coupon: if you have a code, type it in and click Apply. It will be deducted from your next invoices.
- Some accounts can pay by SEPA Direct Debit or with a payment link; if you are interested, ask us.
Your invoices
In the Invoices tab you have each invoice with its number and date. Click Download invoice as PDF. If an invoice is outstanding, the Pending payment notice on the plans tab has a Pay button.
Pausing, archiving or cancelling
Click Cancel subscription. A three-step wizard opens:
Reason
Choose the main reason (price, missing features, complexity, another solution, closing the business or other) and, if you like, tell us more. It helps us improve.
Alternatives
Pause for 3 months: you keep all your data and the account reactivates itself, at no cost. Archive for 12 months: you keep the information to look at later, at an extra cost. Continue with the cancellation: permanent cancellation.
Confirm
Check the summary, tick I confirm that I understand the terms of the selected option. and click Confirm action.
After cancelling, in Subscription you will see Cancellation scheduled: you keep using Recipok until the end of the period you have paid for.
Export your ingredients and recipes to Excel and download the technical sheets you need. The cancellation screen reminds you how long your data is kept before it is permanently deleted.