🧰 Troubleshooting

I can’t see a section of the menu Why a section or option may be missing from the side menu and how to check your plan, extensions, role and multi-employee mode. All plans I can’t delete an ingredient Why an ingredient won’t delete or is deactivated instead of deleted, and how to remove it from your recipes first. All plans A recipe’s cost is way off What to check when a recipe’s costing comes out a thousand times higher or lower than normal: actual weight, units and ingredient price. All plans Sales order for a product without stock Why you can order a product with no stock, what happens when you deliver it and why a product sometimes doesn’t appear when you create the order. Integral plan I can’t log in to my account What to do if Recipok won’t let you log in: forgotten password, unconfirmed or deactivated account, security code or outstanding payment. All plans